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Return and Refund Policy

 

 

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

 

Exclusion of return/refund policy
In case the purchased product is missing or damaged due to customer's fault
In case the purchased product is already used or opened
In case the return of the purchased products is not clearly informed to us upon the method

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kurabeauty@jsbtr.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)                                                                                                

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kurabeauty@jsbtr.com and send your item to: Jsb Trading Ltd -Peiraios 30, 1st floor, Strovolos, 2023, Nicosia - Cyprus. 

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Shipping
To return your product, you should send your product to Jsb Trading Ltd -Peiraios 30, 1st floor, Strovolos, 2023, Nicosia - Cyprus.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over 50 euros, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.